{"id":18886,"date":"2025-04-14T11:39:32","date_gmt":"2025-04-14T15:39:32","guid":{"rendered":"https:\/\/www.sedgwick.com\/?page_id=18886"},"modified":"2025-05-30T14:58:26","modified_gmt":"2025-05-30T18:58:26","slug":"technology","status":"publish","type":"page","link":"https:\/\/www.sedgwick.com\/technology\/","title":{"rendered":"Technology"},"content":{"rendered":" \n
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We don\u2019t just follow technology trends \u2014 we set them.<\/h2>\n

As the world\u2019s leading risk and claims administration partner, we\u2019re redefining what\u2019s possible through unmatched investments in AI, data science and advanced technologies. Our mission is clear: to continuously reimagine claims handling, elevate the customer experience and deliver outcomes that exceed expectations.<\/span><\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n \n\n

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Redefining AI: Amplifying expertise, not replacing it<\/h2>\n

With the strength of 33,000 dedicated colleagues around the globe, we bring unrivaled expertise to every interaction. But what truly sets us apart is our belief that technology should amplify the human touch \u2014 not replace it. That\u2019s the heart of our approach to AI, which we call\u00a0collaborative expertise.<\/mark>\u00a0It\u2019s about empowering our people with intelligent tools so they can focus on what matters most: delivering care, clarity and confidence to our clients and claimants.<\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n

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We\u2019re leading the way in many transformative areas, including:<\/strong><\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n \n\n\n

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Empowering adjusters<\/mark> at the desk level to make smarter decisions<\/span><\/h4>\n\n\n\n

With Sidekick Agent<\/span><\/a>, we\u2019ve taken collaborative expertise to another level. Our proprietary agentic AI tool delivers real-time, data-driven insights directly within the systems our colleagues use every day \u2014 helping them make faster, more informed decisions and meaningfully shape customer outcomes.<\/p>\n\n<\/div>\n <\/section>\n\n\n

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Triaging claims<\/mark> for industry-leading speed and accuracy<\/span><\/h4>\n\n\n\n

By integrating our smart.ly data portal with the generative AI capabilities of Sidekick<\/span><\/a>, we\u2019re accelerating low-complexity claims and intelligently routing others. This seamless orchestration ensures every claim is handled with the right level of attention \u2014 faster, smarter and more accurately than ever before.<\/p>\n\n<\/div>\n <\/section>\n\n\n

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Leveraging AI-driven clinical insight<\/mark> to deliver caring that counts<\/span><\/h4>\n\n\n\n

Our AI care guidance model scans medical bills, notes and documentation to flag workers\u2019 compensation<\/a><\/span> claims that may benefit from early clinical support. By spotting subtle risk patterns, it enables faster referrals to telephonic or field case management<\/a><\/span> (TCM\/FCM) \u2014 helping us deliver timely, high-quality care while reducing claim severity.<\/p>\n\n<\/div>\n <\/section>\n\n\n

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Setting the standard<\/mark> for claimant communication<\/span><\/h4>\n\n\n\n

We\u2019re embedding AI-powered voice and chat tools into our service model to instantly handle routine inquiries \u2014 ensuring our care teams are free to focus on the moments that require empathy, expertise and human connection.<\/p>\n\n<\/div>\n <\/section><\/div>\n\n<\/div> <\/div>\n <\/section>\n\n\n

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This is what leadership looks like: not just adopting new technologies, but using them to elevate people, improve lives and lead our industry forward with heart and purpose.<\/span><\/h2>\n <\/div> <\/div>\n <\/div>\n <\/div>\n<\/div>\n\n\n \n
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Digital experience<\/h2>\n

At the core of our digital experience are the market-facing platforms that support every aspect of the services we offer:<\/strong><\/p>\n<\/div>\n <\/div> <\/div>\n <\/div>\n \n\n\n

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SIDEKICK AGENT <\/span>Transforming the claim journey with generative and agentic AI.<\/h2>\n

Our industry-first platform uses cutting-edge technology to supercharge our claims professionals.<\/span><\/p>\n

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Our award-winning Sidekick application<\/a><\/u> offers our colleagues an expert edge in their daily work by providing AI-powered document summaries, routine task automation and real-time, data-driven guidance on key next steps of the claim life cycle.\u00a0By delivering clear, timely insights at the desk level, Sidekick Agent prompts swift action and improves our claims handling accuracy.<\/p>\n