{"id":362,"date":"2023-11-28T12:50:59","date_gmt":"2023-11-28T17:50:59","guid":{"rendered":"https:\/\/sedgwickcom.wpengine.com\/?page_id=362"},"modified":"2025-05-19T14:51:00","modified_gmt":"2025-05-19T18:51:00","slug":"crisis-care","status":"publish","type":"page","link":"https:\/\/www.sedgwick.com\/claims-administration\/workers-compensation\/managed-care\/crisis-care\/","title":{"rendered":"Clinical consultation and crisis care"},"content":{"rendered":"            <div  class=\"subnavigation-block wp-block-sedgwick-subnavigation\">\n            <div class=\"subnavigation-block__inner\">\n                <div class=\"subnavigation-block__main-link-div\">\n                                            <a href=\"https:\/\/www.sedgwick.com\/claims-administration\/workers-compensation\/\" class=\"subnavigation-block__main-link\">WORKERS&#8217; COMPENSATION<\/a>\n                                        <div id=\"subnavigation-block__mobile-toggle\">\n                        <img decoding=\"async\" src=\"https:\/\/www.sedgwick.com\/wp-content\/themes\/sedgwick\/assets\/2025-icons\/chevron-down-current-color.svg\" aria-label=\"Open Subnavigation\" alt=\"\">\n                    <\/div>\n                <\/div>\n                <div class=\"subnavigation-block__links-div\">\n                    <ul class=\"subnavigation-block__links\">\n                                                        <li class=\"subnavigation-item relative\">\n                                                                                                                <a href=\"https:\/\/www.sedgwick.com\/solutions\/casualty\/workers-compensation\/managed-care\/\" class=\"subnavigation-block__link\">\n                                            <span class=\"item-spacer\"><\/span>\n                                            Managed care                                        <\/a>\n                                                                                                        <\/li>\n                                                        <li class=\"subnavigation-item relative\">\n                                                                                                                <a href=\"https:\/\/www.sedgwick.com\/solutions\/casualty\/workers-compensation\/medicare-compliance\/\" class=\"subnavigation-block__link\">\n                                            <span class=\"item-spacer\"><\/span>\n                                            Medicare compliance                                        <\/a>\n                                                                                                        <\/li>\n                                                        <li class=\"subnavigation-item relative\">\n                                                                                                                <a href=\"https:\/\/www.sedgwick.com\/solutions\/casualty\/workers-compensation\/osha-compliance\/\" class=\"subnavigation-block__link\">\n                                            <span class=\"item-spacer\"><\/span>\n                                            OSHA compliance                                        <\/a>\n                                                                                                        <\/li>\n                                            <\/ul>\n                                    <\/div>\n            <\/div>\n        <\/div>\n    \n\n\n\n\n    <section class=\"breadcrumbs-block light-mode wp-block-sedgwick-breadcrumbs\">\n                    <script type=\"application\/ld+json\">\n                {\"@context\":\"https:\/\/schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Claims administration\",\"item\":\"https:\/\/www.sedgwick.com\/claims-administration\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Workers' compensation\",\"item\":\"https:\/\/www.sedgwick.com\/claims-administration\/workers-compensation\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Managed care\",\"item\":\"https:\/\/www.sedgwick.com\/claims-administration\/workers-compensation\/managed-care\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Clinical consultation and crisis care\"}]}            <\/script>\n                <ol>\n                            <li>\n                                            <a href=\"https:\/\/www.sedgwick.com\/claims-administration\/\" class=\"\">\n                            Claims administration                        <\/a>\n                        <span>\/<\/span>\n                                    <\/li>\n                            <li>\n                                            <a href=\"https:\/\/www.sedgwick.com\/claims-administration\/workers-compensation\/\" class=\"\">\n                            Workers&#8217; compensation                        <\/a>\n                        <span>\/<\/span>\n                                    <\/li>\n                            <li>\n                                            <a href=\"https:\/\/www.sedgwick.com\/claims-administration\/workers-compensation\/managed-care\/\" class=\"\">\n                            Managed care                        <\/a>\n                        <span>\/<\/span>\n                                    <\/li>\n                            <li>\n                                            <span>Clinical consultation and crisis care<\/span>\n                                    <\/li>\n                    <\/ol>\n    <\/section>\n\n\n            <div\n                        style=\"padding-top:50px;padding-bottom:50px;\" class=\"full-bleed-cta-block wp-elements-38ea711d1302b9c83d0e4f7d273de29c wp-block-sedgwick-full-bleed-cta has-text-color has-25-black-60-color\"            style=\"            \n                    \">\n                        <div class=\"text-stack__container\">\n                \n<div class=\"text-stack__wrapper light-mode small-text text-stack__center-items\" style=\"max-width: 950px;\">\n                <h1 class=\"text-stack__eyebrow\">Clinical consultation and crisis care<\/h1>\n                <h2 class=\"text-stack__heading \">Getting the right care from <nobr>the start.<\/nobr><\/h2>\n                <div class=\"text-stack__body\"><p>We guide injured workers to the right care immediately after an accident, including violent and catastrophic events.<\/p>\n<\/div>\n                \n<div class=\"buttons-group__wrapper justify-center md:justify-center\" style=\"gap: 40px;\">\n    \n                            <a href=\"#contact\" class=\"btn-25 btn-brand\" target=\"\" tabindex=\"0\">\n                                            Contact us                                    <\/a>\n    <\/div>    <\/div>            <\/div>\n        <\/div>\n    \n\n                        <div  class=\"image-and-cta-block wp-elements-fa83492a90f48e4edb608c7c4b6a40df wp-block-sedgwick-image-and-cta has-text-color has-25-warm-white-color has-background has-25-engaged-black-background-color\">\n                <div class=\"carousel-container relative dark-mode\">\n                    <div class=\"my-slider-image_and_cta_block_600a1be1fba30b1fb72377c2344d241e relative\" data-slider-id=\"image_and_cta_block_600a1be1fba30b1fb72377c2344d241e\">\n                                                                                    <div class=\"item\">\n                                    <div class=\"block-content\">\n                                        <div class=\"copy-div order-1 md:order-1\">\n                                            <div>\n                                                \n<div class=\"text-stack__wrapper large-text\" style=\"max-width: 950px;\">\n                    <h2 class=\"text-stack__heading \"><h3 style=\"font-size: 60px; font-style: normal; font-weight: 700; line-height: 63px !important; letter-spacing: -0.6px; padding-bottom: 25px;\">Clinical consultation <\/h3><\/h2>\n                <div class=\"text-stack__body\">When a workplace injury occurs, our clinical consultation\/nurse triage solution ensures employees receive the right care quickly. Our registered nurses are available 365 days a year, 24 hours a day and coverage is provided for all time zones. Our nurses evaluate the employee\u2019s symptoms and recommend and coordinate appropriate medical care including self-care or provider referrals (in-person and telemedicine visits). Care recommendations are based on best-in-class guidelines for triaging medical conditions. For referrals, providers associated with the highest quality treatment outcomes are selected using our five-star provider benchmarking and search tool.  <br \/>\r\n<br \/>\r\nSedgwick\u2019s clinical consultation\/nurse triage service includes a time of injury assessment from medical professionals who are familiar with occupational injuries. Real-time translation is available to ensure accurate injury documentation and communication of medical recommendations. <\/div>\n        <\/div>                                            <\/div>\n                                        <\/div>\n                                        <div class=\"image-div-wrapper order-2 md:order-2\">\n                                                                                            <div class=\"image-div\">\n                                                    <img decoding=\"async\" src=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2023\/11\/workers-comp-managed-care-clinical-consultation-e1745096915868.jpg\" alt=\"Two individuals going over a clinical consultation form.\" class=\"main-image\">\n                                                <\/div>\n                                                                                    <\/div>\n                                    <\/div>\n                                <\/div>\n                                            <\/div>\n                                    <\/div>\n            <\/div>\n            \n<script src=\"https:\/\/cdnjs.cloudflare.com\/ajax\/libs\/tiny-slider\/2.9.2\/min\/tiny-slider.js\"><\/script>\n\n\n<div style=\"background-image:url(&#039;https:\/\/www.sedgwick.com\/wp-content\/uploads\/2025\/03\/black_rectangle.png&#039;);background-size:cover;\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained has-background\">\n<section  class=\"text-and-metrics-block horizontal light-mode align wp-elements-dc7c4966e409742e9852d4560ef83442 wp-block-sedgwick-text-and-metrics has-text-color has-25-warm-white-color\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<article  class=\"metric-item-block align flex-1 wp-block-sedgwick-metric-item\">\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading has-text-align-center has-25-warm-white-color has-text-color has-link-color wp-elements-19150625c4e84d6ba90ef2112945bbce\"><span>28%<\/span><\/h2>\n\n\n\n<p class=\"has-text-align-center has-25-warm-white-color has-text-color has-link-color wp-elements-1d4d88d13b0aa0ef9e7fb4089b9eb9c0\"><strong>lower average total incurred costs<\/strong><\/p>\n\n<\/div>\n    <\/article>\n\n\n<article  class=\"metric-item-block align flex-1 wp-block-sedgwick-metric-item\">\n            <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading has-text-align-center has-25-warm-white-color has-text-color has-link-color wp-elements-0faab3f993d359434be6ad003fb5bddf\"><span>41%<\/span><\/h2>\n\n\n\n<p class=\"has-text-align-center has-25-warm-white-color has-text-color has-link-color wp-elements-e0bae7d0cabfdd729806a97ac0d54ccd\">fewer claims initially treated at ER<\/p>\n\n<\/div>\n    <\/article><\/div>\n\n<\/div>\n    <\/section><\/div>\n\n\n    <div class=\"media-and-copy-block light-mode wp-block-sedgwick-media-and-copy\" id=\"media_and_copy_block_f5fc6d4531e267086326368746ab6bf0\">\n    <div class=\"block-content \">\n        <div class=\"copy-col order-2 md:order-2\">\n            <div class=\"copy-div\">\n                \n<div class=\"text-stack__wrapper light-mode large-text\" style=\"max-width: 950px;\">\n                    <h2 class=\"text-stack__heading \">Crisis care<\/h2>\n                <div class=\"text-stack__body\"><section id=\"photo-content-box-block_4dfcb7a19b2057531cff63256d2c4798\" class=\" photo-content-box bg-white\">\n<div class=\"contain photo-content-box-container image-left photo-content-box-img-left-adj\">\n<div class=\"content-wrapper\">\n<div class=\"cntn-paragraph\">\n<div class=\"wysiwyg\">\n<p>One call to our crisis care hotline provides access to a crisis care nurse who will assess the situation, including the needs of the injured employees, their families, affected coworkers and employer, and deploy the appropriate resources including mental health counselors, field case managers, physician advisors and medical equipment experts. Our program also includes access to our international case management team that can connect employees with medical care anywhere in the world. Through our large network, we can quickly identify a provider, coordinate medical evaluations, and arrange transportation, emergency medical evacuations and repatriations.<\/p>\n<p>&nbsp;<\/p>\n<p>When employers call our crisis care hotline, a specially trained nurse is there to ensure their employees and others who are impacted get the care they need.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n        <\/div>            <\/div>\n        <\/div>\n                    <div class=\"image-col relative order-1 md:order-1\">\n                                    <div class=\"\">\n                        <img decoding=\"async\" src=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2023\/11\/nurse-liability-Blog-graphic.jpg\" alt=\"\" class=\"image\">\n                    <\/div>\n                            <\/div>\n            <\/div>\n    <\/div>\n\n\n\n\n\n<div class=\"wp-block-group has-25-warm-white-background-color has-background is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading alignfull has-text-align-center font-helvetica_25 leading-[63px] tracking-[-0.6px] has-25-dynamic-black-color has-25-warm-white-background-color has-text-color has-background has-link-color wp-elements-47fb14fc82badff09c3dc8fd3d6c3269\" style=\"padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:60px\"><span><strong>News &amp; Insights<\/strong><\/span><\/h2>\n\n\n\n<section class=\"post-cards-block wp-elements-7b45ed15a8f0a670ef53536c3d76168d wp-block-sedgwick-post-cards has-text-color has-25-dynamic-black-color has-background has-25-warm-white-background-color\">\n            <div class=\"post-cards__container\">\n            <div class=\"acf-innerblocks-container\">\n\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\">\n<section class=\"post-card-block wp-block-sedgwick-post-card\">\n            <div class=\"post-card__container\">\n            <div class=\"acf-innerblocks-container\">\n<ul class=\"wp-block-post-template is-layout-flow wp-block-post-template-is-layout-flow\"><li class=\"wp-block-post post-13553 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-brand-crisis tag-brand-protection tag-crisis tag-crisis-management tag-fda tag-food tag-food-and-beverage tag-preserving-brands tag-recall tag-regulations tag-regulatory\">\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"666\" src=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/FDA-gets-green-light-for-agency-reorganization-1000x666px.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/FDA-gets-green-light-for-agency-reorganization-1000x666px.png 1000w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/FDA-gets-green-light-for-agency-reorganization-1000x666px-300x200.png 300w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/FDA-gets-green-light-for-agency-reorganization-1000x666px-768x511.png 768w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\"><\/figure>\n\n<div class=\"taxonomy-category wp-block-post-terms\"><a href=\"https:\/\/www.sedgwick.com\/category\/blog\/\" rel=\"tag\">Insights<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/www.sedgwick.com\/blog\/fda-gets-green-light-for-agency-reorganization\/\" target=\"_self\" >FDA gets green light for agency reorganization<\/a><\/h3>\n<\/li><li class=\"wp-block-post post-13508 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-behavioral-health tag-benefits tag-care tag-casualty tag-crisis tag-helping-people tag-managed-care tag-mental-health tag-ptsd tag-workers-comp-2 tag-workers-compensation-2 tag-workplace tag-workplace-health\">\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/GettyImages-1484331346-scaled.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/GettyImages-1484331346-scaled.jpg 2560w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/GettyImages-1484331346-300x200.jpg 300w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/GettyImages-1484331346-1024x683.jpg 1024w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/GettyImages-1484331346-768x512.jpg 768w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/GettyImages-1484331346-1536x1024.jpg 1536w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/GettyImages-1484331346-2048x1365.jpg 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\"><\/figure>\n\n<div class=\"taxonomy-category wp-block-post-terms\"><a href=\"https:\/\/www.sedgwick.com\/category\/blog\/\" rel=\"tag\">Insights<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/www.sedgwick.com\/blog\/adopting-a-trauma-informed-approach-in-the-workplace\/\" target=\"_self\" >Adopting a trauma-informed approach in the workplace<\/a><\/h3>\n<\/li><li class=\"wp-block-post post-13487 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-brand tag-brand-crisis tag-brand-management tag-brand-protection tag-brand-recall tag-brand-reputation tag-brands tag-crisis tag-preserving-brands tag-product-recall tag-recall tag-reputational-risk\">\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1171\" height=\"417\" src=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/brands-feature-2.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/brands-feature-2.jpg 1171w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/brands-feature-2-300x107.jpg 300w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/brands-feature-2-1024x365.jpg 1024w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/06\/brands-feature-2-768x273.jpg 768w\" sizes=\"auto, (max-width: 1171px) 100vw, 1171px\"><\/figure>\n\n<div class=\"taxonomy-category wp-block-post-terms\"><a href=\"https:\/\/www.sedgwick.com\/category\/blog\/\" rel=\"tag\">Insights<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/www.sedgwick.com\/blog\/the-fragility-of-brands-amid-increasing-recall-events\/\" target=\"_self\" >The fragility of brands amid increasing recall events<\/a><\/h3>\n<\/li><li class=\"wp-block-post post-8718 post type-post status-publish format-standard has-post-thumbnail hentry category-blog tag-brand tag-brand-management tag-brand-protection tag-brand-protection-and-recall tag-brands tag-compliance tag-consumer tag-consumer-product-safety tag-consumer-recall tag-crisis tag-fda tag-manufacturers tag-product-recall tag-product-safety tag-supply-chain\">\n<figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"690\" src=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/01\/US-Eye-Drop-Blog-2-Image-1200x690px.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/01\/US-Eye-Drop-Blog-2-Image-1200x690px.jpg 1200w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/01\/US-Eye-Drop-Blog-2-Image-1200x690px-300x173.jpg 300w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/01\/US-Eye-Drop-Blog-2-Image-1200x690px-1024x589.jpg 1024w, https:\/\/www.sedgwick.com\/wp-content\/uploads\/2024\/01\/US-Eye-Drop-Blog-2-Image-1200x690px-768x442.jpg 768w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\"><\/figure>\n\n<div class=\"taxonomy-category wp-block-post-terms\"><a href=\"https:\/\/www.sedgwick.com\/category\/blog\/\" rel=\"tag\">Insights<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/www.sedgwick.com\/blog\/fda-inspections-remain-an-obstacle-for-the-agency-and-businesses\/\" target=\"_self\" >FDA inspections remain an obstacle for the agency and businesses<\/a><\/h3>\n<\/li><\/ul>\n<\/div>        <\/div>\n    <\/section><\/div>\n\n<\/div>        <\/div>\n    <\/section><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center font-helvetica_25\" id=\"contact\" style=\"padding-right:var(--wp--preset--spacing--3);padding-left:var(--wp--preset--spacing--3);font-size:3.75rem;font-style:normal;font-weight:700;letter-spacing:-0.6px;line-height:1.05\"><span><strong>Contact us about clinical consultation and crisis care.<\/strong><\/span><\/h2>\n\n\n                        <div id=\"contact\"  style=\"padding-top:0px;margin-top:0px;\" class=\"contact-form-block wp-block-sedgwick-contact-form\">\n                <div class=\"block-content\">\n                    <div class=\"wysiwyg-content \">\n                        <h2 class=\"lead-in text-center mb-10 md:mb-20\">\n                                                    <\/h2>\n                    <\/div>\n                    <script type=\"text\/javascript\" id=\"aoform-script-7002d65f-734e-4d2b-afc1-c391fc6fe8d0:d-0001\">!function(o,t,e,a){o._aoForms=o._aoForms||[],o._aoForms.push(a);var n=function(){var o=t.createElement(e);o.src=(\"https:\"==t.location.protocol?\"https:\/\/\":\"https:\/\/\")+\"marketing.sedgwick.com\/acton\/content\/form_embed.js\",o.async=!0;for(var 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